Topic outline
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An adequate business communication strategy is crucial for creating a team culture and a positive work environment, having a considerable impact on business success. In the Effective Communication course, you can decipher the secrets of assertive communication and find the optimal ways to relate to those around you. The course offers the possibility of developing the ability to listen and make yourself understood, to say things in such a way as not to leave room for ambiguities and confusion, so that the message is understood as efficiently as possible by the interlocutor.
This course consists of 7 modules. We invite you to go through the course materials at your own pace and take the assessments at your convenience. Scoring more than 50% on the multiple-choice questions will allow you to download your Certificate of recognition for the implementation of the game-based learning programme.
Click the "Enroll me in this course" tab available in the blue bar at the top of the screen, or read the Practical Guide for Moodle Learners and Trainers.
Enjoy your learning!
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Click above to read and download the Moodle Practical Guide for Learners and Trainers.
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Upon completing this module, you will be able to:
- List the elements of the communication process
- Analyze and understand your role and positioning within a communication scheme
- Specify the objectives and functions of the communication
- Categorize and differentiate between the different levels of communication
- List the elements of the communication process
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Upon completing this module, you will be able to:
- Apply different forms of communication in different contexts
- Monitor and adapt their own communication to situational requirements
- Communicate in different contexts
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Upon completing this module, you will be able to:
- Identify the forms of verbal communication
- Describe the characteristics of verbal communication
- Explain the principles of effective communication
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Upon completing this module, you will be able to:
- Apply different languages of nonverbal communication
- Use gestures purposefully to enhance and support verbal communication
- Project a professional and approachable presence in various communication scenarios
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Upon completing this module, you will be able to:
- Identify the characteristics of a written message
- List the stages of drafting a written message
- Explain the rules of drafting a written message
- Explain the forms of written communication
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Upon completing this module, you will be able to:
- Understand different listening techniques
- Demonstrate a conciliatory attitude in the communication process and receiving feedback
- Improve the quality of communication by removing existing barriers
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Upon completing this module, you will be able to:
- Demonstrate a conciliatory attitude in the communication process and receiving feedback
- Demonstrate the ability to carry out effective communication with business partners in a given situation
- Demonstrate the ability to solve conflictual situations in the given situation
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QuizFinal assessment Quiz
Score over 50% of the Final Assessment to pass this quiz.
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FeedbackCourse evaluation & feedback
The input from students is essential and always welcomed for improving our courses! We invite you to provide your opinion about the course.
Thank you in advance!
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You have reached the end of the course.
Congratulations for going through all the online course modules!
You are now a Member of the Game-Based Learning Community.
The link to download your free Certificate of recognition for the implementation of the game-based learning program will be available upon completing all the tasks listed below.
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Acknowledgement. This paper has received funding from the European Commission under the Grant Agreement number 2021-1-RO01-KA220-VET-000030350, ERASMUS+ Partnership for cooperation project “Game-Based Learning: Innovative e-learning pedagogies for VET educators”.
Disclaimer. The European Commission support for the production of this publication does not constitute an endorsement of the content which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Copyright notice. The license Attribution CC BY lets others distribute, remix, adapt, and build upon your work, even commercially, as long as they credit you for the original creation. This is the most accommodating of licenses offered. Recommended for maximum dissemination and use of licensed materials. © 2021 - 2023 INNOVET Consortium.
